Returns & Exchanges
At Nestor Liquor, we strive for complete satisfaction with every bottle; however, due to the perishable and regulated nature of alcohol, returns are generally restricted to damaged or incorrect shipments. Please inspect your delivery immediately and contact our support team within 48 hours of receipt to initiate a claim.
Contact Support
Email our customer service team with your order number and clear photos of the damaged or incorrect items to begin the review process.
Approval Review
Our team will evaluate your claim against shipping logs and product availability to determine if a replacement or refund is applicable.
Secure Packaging
If a return is authorized, carefully repack the items in their original specialized liquor packaging to prevent further breakage during transit.
Refund Processing
Once the returned merchandise is received and verified at our warehouse, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing